In terms of the Consumer Protection Act 68 of 2008, a User who has applied for services on the Website and/or Mobile Application by entering into a Plan with Incentiv8 and paid in advance for same will be entitled to cancel the transaction prior to the first month lapsing, thereafter the Plan will be considered to be in full force and effect.
The User will be entitled to a refund but a reasonable cancellation fee may be required, having regard to certain factors such as, but not limited to:
The nature of the Plan;
The length of notice of cancellation;
Administrative functions performed by Incentiv8; and/or
The general practices of the relevant industry.